TORQUE
Your fleet runs.
Your costs shouldn't.
Bulk maintenance contracts, same-day diagnostics, and a dedicated account manager — built for operations running five vans or fifty.
Avg. Response Time
< 2 hrs
Per-Vehicle Savings
40%
Fleet Vehicles Served
1,200+
Client Satisfaction
98.4%
We moved 28 vehicles to their bay and cut our downtime costs by 40% in one quarter. The reporting alone replaced two spreadsheets and a weekly call.
Marcus Delgado
Fleet Operations Director
Pacific Coast Logistics
Trusted by fleet operators, dealerships & insurers across the region
Every line item,
accounted for.
We built this table so you don't have to. Run the math yourself — the partnership program wins on cost, speed, and capability, row by row.
| Evaluation Criteria | In-House Fleet Team | Dealership Service | Torque PartnershipRecommended |
|---|---|---|---|
Initial Response Time | Same day (if staff available) | 3–7 business days | Under 2 hours, guaranteed |
Per-Vehicle Monthly Cost Verified Q4 2025 fleet audit | $380–$520 (labor + overhead) | $420–$650 (retail rates) | From $195 (fleet contract rate) |
Loaner / Replacement Vehicle | Rarely available | Limited, extra charge | Included in Partnership tier |
Digital Maintenance Reporting | Manual logs | PDF invoice only | Live dashboard + email digest |
Dedicated Account Manager | Internal only | Not offered | Named contact, direct line |
Multi-Make Capability | Depends on in-house expertise | Brand-specific only | All makes, all models |
Preventive Maintenance Scheduling | Manual tracking | Basic reminders | Automated fleet-wide scheduling |
Insurance Claim Coordination | Handled separately | Ad-hoc | Direct insurer liaison |
Contract Flexibility | N/A | Per-visit only | Monthly, quarterly, or annual |
The math has made the decision.
Fleet assessments are free, take 20 minutes, and come with a written cost comparison.
The logos above
aren't decorative.
Open any file below to see the before-and-after metrics behind each partnership.
Average Downtime
was 6.2 days
Monthly Maintenance Cost
was $14,200
Unplanned Breakdowns
was 11/quarter
The Challenge
Scattered maintenance across 4 different shops with no centralized reporting. Vehicles averaging 6-day downtime per incident.
Our Solution
Consolidated all 28 vans under a single Torque Partnership contract with weekly preventive maintenance blocks and live dashboard reporting.
"We went from firefighting to forecasting. The difference is night and day."
Marcus Delgado · Fleet Operations Director
Customer Wait Time
was 9.1 days
Service Revenue Retained
was 61%
Customer Satisfaction (CSI)
was 72/100
The Challenge
Service department running at 118% capacity during Q3–Q4. Customer wait times exceeding 9 days for non-warranty work.
Our Solution
Routed overflow non-warranty service work to Torque under a white-label SLA agreement. Customers received same-day intake confirmation.
"Our CSI scores recovered in 60 days. Torque handled it like an extension of our own team."
Sandra Kowalczyk · Service Director
Estimate Turnaround
was 4.8 days
Adjuster Time Per Claim
was 12.4 hrs
Disputed Estimates
was 23%
The Challenge
Claims adjusters spending 12+ hours sourcing reliable repair shops for commercial vehicle claims. Inconsistent estimates and repair timelines.
Our Solution
Established Torque as a preferred repair partner with standardized estimate templates, photo documentation, and 24-hour turnaround on assessments.
"The standardized documentation alone eliminated most of our back-and-forth. Claims close faster now."
James Okonkwo · Senior Claims Manager
Start the conversation
on your terms.
Ready to talk numbers? Request a free fleet assessment. Not ready? Download the rate card and take it back to your desk.
Request a Fleet Assessment
Free · 20 minutes · Written cost comparison included
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Full pricing breakdown for fleet contracts, overflow service, and insurance claim partnerships. No sales call required.
What to expect